Everything your business needs to run reliably.
Endpoint Management
Every computer, laptop, and server monitored, patched, and documented. Problems fixed before you notice them.
Helpdesk Support
Real support from a person who knows your systems. Remote and on-site for Lane County businesses.
Microsoft 365
Setup, administration, licensing, Teams, SharePoint, OneDrive, and Outlook — configured and maintained properly.
Backup & Recovery
Verified backups with tested recovery procedures. Not just backup software — actual confidence your data is safe.
Documentation
Every system, vendor, password, and process documented. No more institutional knowledge walking out the door.
Technology Planning
Annual IT roadmaps, hardware lifecycle tracking, and budget forecasting. Know what's coming before it's a crisis.
The difference between IT support and IT partnership
Break/fix IT is a liability. Every time something goes wrong, you're paying emergency rates, losing productivity, and wondering what else is about to fail. That's not a technology strategy — it's a coin flip.
Managed IT changes the equation. Your systems are monitored continuously. Updates are applied before vulnerabilities are exploited. Backups are tested, not just scheduled. And when something does go wrong, recovery is measured in minutes, not days.
For practices and businesses where downtime has a real cost — missed appointments, lost billable hours, compliance exposure — managed IT isn't a luxury. It's the responsible choice.
Start with an IT AssessmentManaged IT questions, answered plainly
What's included in managed IT services?
Managed IT from Ask Erik includes proactive monitoring and patch management for every endpoint, helpdesk support for your team, Microsoft 365 administration, verified backup and recovery, full systems documentation, and ongoing technology planning — all for one predictable monthly cost.
How is managed IT different from break/fix support?
Break/fix vendors show up after something breaks and bill you for the fix. Managed IT is proactive — we monitor, patch, and maintain your systems continuously so problems get caught before they cause downtime, and we plan your technology roadmap so you're never caught off guard.
Do you handle Microsoft 365 setup and administration?
Yes. We handle Microsoft 365 setup, licensing, administration, and ongoing support for Teams, SharePoint, OneDrive, and Outlook — configured correctly from the start and maintained so your team can rely on it.
How fast do you respond to support requests?
You reach a real person who already knows your systems — not a ticket queue at a call center. We provide both remote and on-site support for Lane County businesses, and proactive monitoring means many issues are caught and resolved before you ever notice them.
Will you document our systems and passwords?
Yes — every system, vendor, password, and process gets documented. That means no institutional knowledge walks out the door when an employee leaves, and you always know exactly what you have and how it works.
Ready to move from reactive to proactive?
A 30-minute assessment tells you exactly where you stand.